TrueReview Help Center

We've updated and moved our help center.
Go to updated Help Center

Getting Started

Create a shortcut to TrueReview on your iPhone
How to send an SMS review request
Adding Yelp, Zillow, or any other website to your account
Connecting to your Google My Business account
Updating your contact options
Connecting to your Facebook account

Review Requests

Add-on Review Requests
Opt-in SMS Text Messaging
Review requests and how they work.
How to send review or survey requests to contacts via CSV
Surveys and how they work
How SMS and Email drip campaigns work
How do I schedule review requests?
How do I reply to reviews from my dashboard?

Account Settings

How to remove reviews from your Business Review Profile on TrueReview
How do I find my business review profile?
How do I add another business or location under one account?
How do I change the ā€œFrom Nameā€ customers see when I send them a review request via email?
How do I change the name of my business?
How do I edit my contact options?
How do I change my password?
How do I change my email address?

Settings

How do I delete my business logo?
How do I customize the branding of my review requests?
How do I change the text message customers receive?
How do I change the text message image my customers receive?
How do I change my business logo?
How do I add, change or remove review websites from my profile?
How do I cancel a scheduled review request?

Automation &Ā ZapierĀ Intergation

How to add connections in Zapier
Connect apps to TrueReview using Zapier.
Connect TrueReview to hundreds of other apps with Zapier

Billing

How do I update my payment method?
How do I change my subscription?
How do I cancel my subscription?
How do I access my payment history?

Billing questions?

For billing questions please contact us via email

Read our Terms of Service, Cancellation Policy, or Privacy Policy

Phone Support Hours:

Monday - Friday: 9 am - 5 pm EST