Privacy Policy

How we collect and use your information

TRUEREVIEW ONLINE LLC (“TrueReview,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by TrueReview. This Privacy Policy applies to our website (truereview.co) and our services (collectively, the “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

1. What information do we collect and for what purpose?

The categories of information we collect may include:

  • Information you provide to us directly: We may collect personal information such as your name, phone number, business name, address, email address, and logo or images you upload when you register for our Service, sign up for our mailing list, or communicate with us. We also collect any communications between you and TrueReview and any other information you provide to us.
  • Data collected through the use of the Service: We collect information about how you use the Service and your interactions with it.
  • Information from third-party accounts: If you connect your account on third-party services like Google to our Service, we may receive personal information from these services as permitted by their policies and your settings.

We use this information to operate, maintain, and provide you with the features of the Service, as well as to communicate with you, such as sending you emails and notifications regarding the Service.

2. How we use cookies and other tracking technologies to collect information

We and our third-party partners use tracking technologies such as cookies, web beacons, and similar technologies to collect usage information when you visit our website or interact with our emails. This information includes your device and software details, IP address, browser type, Internet service provider, and how you use our Service. We may also use analytics tools like Google Analytics to understand user demographics and measure traffic and usage trends. For more information about Google’s privacy practices and opt-out options, visit http://www.google.com/policies/privacy/partners and https://tools.google.com/dlpage/gaoptout.

2.1 User interaction data

To enhance user experience, TrueReview uses third-party applications to track interactions within the app and marketing pages. TrueReview does not access or store sensitive information or typed content from user contact pages.

3. Sharing of your information

We do not share your personal information, or contacts details you add to TrueReview with third parties except as necessary for processing review requests, such as using your contact details for communication purposes.

TrueReview does not sell customer information to any third parties.

4. Control over your information

  • Account settings: You can update your business and personal information from the Service’s account settings.
  • Communication preferences: You can unsubscribe from promotional emails using the “unsubscribe” link in such communications. Service-related communications cannot be opted out of.
  • Managing third-party accounts or deleting your information: You can disconnect your Facebook and Google accounts anytime. You can also cancel your subscription from the TrueReview dashboard.

5. HIPAA Compliance

TrueReview does not collect personal health information; our data collection is confined to basic contact details and adheres to HIPAA-level security protocols. Although we have not conducted a HIPAA audit, it is not required for our operations. Please be assured, our practices comply with HIPAA standards.

6. How we store and protect your information

Your information may be stored and processed in the United States or other countries where TrueReview or its affiliates operate. We employ physical, administrative, and technological measures to safeguard your information, but no system is entirely secure. If a security breach compromises your information, we will investigate and notify affected individuals as required by law.

7. Children’s Privacy

TrueReview does not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected such information, we will promptly delete it. If you believe we have information from a child under 13, contact us at admin@truereview.co.

8. How to contact us

For questions about this Privacy Policy or the Service, contact us at help@truereview.co.

9. Changes to our privacy policy

We may update this Privacy Policy to reflect changes in our business and practices. We will notify you of any material changes. Your continued use of our Service after changes means you consent to the updated Privacy Policy.

By using TrueReview, you agree to our terms as outlined in this Privacy Policy.